We offer simple flat-rate shipping within the U.S.:

• Free shipping on orders $150 and up
  
• $12.50 for orders between $80–$149.99
  
• $6.50 for orders under $80
  

Shipping is automatically calculated at checkout based on your order total.

We pack and ship orders from California within 1-2 business days.

Once shipped, delivery typically takes 3–7 business days, depending on your location.

Not yet — but we hope to soon!

Let us know where you're located, and we’ll keep it in mind as we grow.

Once your order ships, you'll receive an email with a tracking link to track your order.

We accept returns within 14 days of delivery.

Items must be unused, in original condition, and returned in the original packaging.

Please note that personalized or final sale items are not eligible for return.

We're so sorry! If your item arrives damaged, defective, or incorrect, please email us at hello@vivandleigh.com within 7 days of receiving your order, along with photos of the issue.

We’ll make it right as quickly as possible.

Once your return is received and inspected, we’ll notify you by email.

Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank.

For everyday spots or dirt, we recommend gently wiping with a damp cloth and mild soap.

Please avoid using bleach or harsh chemicals, and do not machine wash — it may damage the structure and finish.

Most of our charms and patches are handmade or feature special details.

We recommend spot cleaning only with a soft cloth and water.

Let air dry fully before reattaching to your bag.

Our bags are made from durable, water-repellent materials, designed to handle everyday adventures.

That said, we recommend keeping them out of heavy rain or soaking conditions when possible.

To keep its shape, store your bag upright in a cool, dry place. Stuffing it with tissue paper or soft fabric can help it keep its form between adventures.

The time it takes to get a particular item back in stock varies. For an estimated time frame please email us at hello@vivandleigh.com !

Well, feel free to emails us! We hear our customers and want to know your preferences.

After many similar requests - we have something stylish in the works for you too! Stay tuned...