Refund policy
We want you to love every Viv & Leigh item you receive. If something is not quite right, we are here to help make it right.
Returns
We accept returns on eligible items within 14 days of receiving your order.
To be eligible:
- Items must be unused, in original condition, with all tags and packaging intact
- Eligible bundled items must be returned as a complete set
- You must contact us before sending your item back
Email us at hello@vivandleigh.com with your order number to begin your return. Once approved, we’ll email you a return shipping label and simple instructions.
Please ship your return within 7 days of receiving your return label so we can process it promptly.
Returns not shipped within this window may no longer be eligible for a refund, exchange, or store credit.
Once your return arrives and passes inspection, we will process your selected return option within 3 to 5 business days.
Final Sale & Non-Returnable Items
The following items are Final Sale and are not eligible for return, exchange, or store credit:
- Accessories, including charms, patches, straps, and similar items
- Discounted bundles or promotional sets
- Sale or markdown items, unless otherwise stated
- Personalized or custom items
- Gift cards
- Any item that is not in its original condition or is missing tags or packaging
Flash Sale Items
Items purchased during designated flash sales are eligible for a refund or store credit only within 14 days of delivery.
Flash sale items cannot be exchanged due to limited time pricing and availability.
Refunds and store credits will be issued based on the discounted purchase price.
A flat $8 return shipping fee applies to all flash sale returns, including returns issued as store credit.
Initial shipping charges are non-refundable.
Exchanges
For eligible items, we offer one free exchange per order.
We will cover the return label and shipping of the replacement item.
If you would like to exchange an eligible item, simply let us know when you contact us about your return.
All exchanges must meet the same return eligibility requirements listed above.
Replacement items are shipped after the original item has been received and inspected.
Store Credit
Prefer store credit instead of a refund?
For eligible returns, we will issue the full eligible return amount as Viv & Leigh store credit, with no standard return shipping fee deducted. Original shipping charges are non-refundable.
Store credit can be used toward a future purchase at Viv & Leigh.
Refunds
Refunds are issued to the original payment method after the returned item has been received and inspected.
A flat $8 return shipping fee will be deducted from the refund amount for standard returns.
The $8 fee does not apply when an eligible return is issued as store credit or processed as an eligible exchange.
Please allow 5 to 10 business days for your bank or payment provider to process the refund after it has been issued.
Initial shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at hello@vivandleigh.com with your order number and clear photos.
Return shipping fees do not apply to approved damaged, defective, or incorrect item claims.
We will make it right. 💛